Best Practices For Customer Support

Partner with experts in delivering exceptional customer experience.

To improve your customer experience across all channels, it is important to partner with a company that can deliver multiple advantages. Customer support outsourcing allows you to provide improved outstanding support and concentrate on your main business, while freeing up internal resources. When selecting an outsourcing service, businesses need to take into account several criteria: quality, responsiveness, cost and more. The downside is the difficulty of finding the best fit for you: which consulting firm will understand your needs and deliver up to customers’ expectations? As opposed to using a typical call center outsourcing service, Aventus provides scalable and personalized business outsourcing assistance to its over 100 direct-to-consumer clients.

Count on Aventus for Superior Customer Support Services

Outsourcing customer service is a great way to manage customer support operations. Aligning with a provider that shares your values and vision ensures high quality standards are met. Aventus offers more than just call center services. Boasting 750+ professionals from 6 campuses worldwide, Aventus’ domestic, near-shore and offshore experts specialize in multiple industries – streamlining the way you interact with customers on all platforms ranging from voice and email to tickets, social media and more. With our comprehensive solutions, we guarantee an exceptional experience each time customers get in touch with you.

Customer Service Channel Optimization is Aventus’ Specialty

Providing a variety of customer service options is essential because your customers interact with you via multiple channels. Optimizing these channels will boost your quality control, cost savings, and customer satisfaction. Aventus achieves this for you in a variety of ways, so your customers become loyal advocates for your brand and enjoy their experience:

• Technical help desk: Providing in-depth support for devices, software, and networks is the goal of the technical help desk. Additionally, it can provide remote support.
• Call center support: Customer calls are handled in a way that delights customers and encourages loyalty.
• Live chat support: Live chat support provides immediate assistance to website visitors. In addition to providing them with a satisfying shopping experience, it allows you to handle customer inquiries in real time.
• Email support: Provides customers with the ability to send queries and receive responses quickly. Customers receive a consistent experience.
• Social media support: Social media platforms allow customers to receive real-time customer service assistance.

Grow Faster and More Efficiently with Aventus’ Scalable Customer Support Services

The pros and cons of outsourcing need to be weighed in terms of customer experience, cost-savings, and scalability. Aventus’ experts will anticipate and help you deal with challenges, such as maintaining a high level of customer service, protecting customer data, sticking to brand messaging and objectives, and capturing customer feedback effectively. As a result of Aventus’ proactive approach to these issues, you can turn your customers into long-term business partners.

Some customer experience firms may not be able to scale their services as your business grows. Aventus, founded and directed by Josh Royal, has developed industry-leading training for its teams, so each member of the Aventus team is an expert in their vertical. The Aventus training program prepares agents not only to satisfy customers, but also to think analytically and design effective solutions.

Frequently asked questions: What are the benefits of outsourcing your customer service functions?

To decide whether to outsource your customer service functions, there are a number of factors that you may want to keep in mind.

The size of your customer base and the complexity of your customer service needs will give you an idea of how much staffing you will need.

Assess the costs of hiring, training, and retaining customer service staff in-house versus outsourcing the service. Determine how rapidly you need to scale up or down customer service resources.

Research potential outsourcing partners who have experience handling customer service in similar business contexts and can meet all your specific customer service requirements.

Aventus Ensures Premium Customer Experiences

As a premium customer experience optimization partner, you can choose Aventus with confidence based on the above criteria. Innovators of many leading customer service methods, we will help you increase customer engagement, sales, and brand loyalty with a customized customer support plan that we will implement expertly.

You can count on Aventus if you’re looking for outsourced customer service. Our e-commerce specialists have been providing exceptional customer service for three decades, and deliver satisfaction across all touchpoints, quickly and effectively. Regardless of the size of your brand, our certified professionals guarantee top-quality customer service that will enhance its reputation. You can rely on us for any service related needs that you may have.