References
References
Aghajani, E., Nagy, C., Linares-Vásquez, M., Moreno, L., Bavota, G., Lanza, M., & Shepherd, D. C. (2020). Software documentation: the practitioners’ perspective. 2020 IEEE/ACM 42nd International Conference on Software Engineering (ICSE), 590–601. https://doi.org/10.1145/3377811.3380405.
Alexander, K. P. (2013). The usability of print and online video instructions. Technical Communication Quarterly, 22(3), 237–259. https://doi.org/10.1080/10572252.2013.775628.
American Psychological Association. (2024). Inclusive language guide. https://www.apa.org/about/apa/equity-diversity-inclusion/language-guidelines.
Applen, J. D. (2013). Writing for the web: Composing, coding, and constructing websites. Routledge.
Baker, L. (1996). Technical assistance for writers in the workplace: Some heuristic uses of professional writing techniques in a multiauthor writing process. Technical Communication, 43(1), 19–28. https://www.proquest.com/docview/220981615?pq-origsite=primo&_oafollow=false&sourcetype=Scholarly%20Journals.
Barker, T. T. (2003). Writing software documentation: A task-oriented approach. Longman.
Barnum, C. M. (2002). Usability testing and research. Longman.
Blakeslee, A M., & Savage, G. J. (2013). What do technical communicators need to know about writing? In J. Johnson-Eilola & S. A. Selber (Eds.) Solving problems in technical communication. (pp. 362-385). The University of Chicago Press.
Carneiro, L. B., Silva, A. C. C. L. M., & Alencar, L. H. (2018). Scrum agile project management methodology application for workflow management: A case study. 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 938–942. https://doi.org/10.1109/IEEM.2018.8607356.
Clark, D. (2013). Teaching content strategy in professional and technical communication. In T. Bridgeford (Ed.) Teaching professional and technical communication: A practicum in a book. (pp. 58-71). Utah State University Press.
Cleary, Y. (2021). The profession and practice of technical communication (1st ed., Vol. 1). Routledge. https://doi.org/10.4324/9781003095255.
de Boer, R. C., & van Vliet, H. (2009). Writing and reading software documentation: How the development process may affect understanding. 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering, (9), 40–47. https://doi.org/10.1109/CHASE.2009.5071409.
Determann, L. (2024). Drafting documentation. In Determann’s Field Guide to Artificial Intelligence Law (pp. 53–87). Edward Elgar Publishing. https://doi.org/10.4337/9781035326969.00011.
Dombrowski, P. (2013). A primer for teaching ethics in professional and technical communication. In T. Bridgeford (Ed.) Teaching professional and technical communication: A practicum in a book. (pp. 139-158). Utah State University Press.
Gales, C. & the Splunk Documentation Team. (2020). The product is the docs: Writing technical documentation in a product development group. 2nd ed. Independently published.
Google. (2024). Analytics help. https://support.google.com/analytics/?hl=en&sjid=9755658007305901355-NA#topic=14090456.
Harsh, K. (2024, Mar. 18). Technical documentation: What it is and how to do it well. Draft.dev. https://draft.dev/learn/technical-documentation-what-it-is-and-how-to-do-it-well.
Hart-Davidson, W. (2013). What are the work patterns of technical communication? In J. Johnson-Eilola & S. A. Selber (Eds.) Solving problems in technical communication. (pp. 50-74). The U of CP.
Hu, Q. (2012). Software documentation writing on the project of software upgrade and maintenance. 2012 International Conference on Computer Science and Information Processing (CSIP), 1400–1403. https://doi.org/10.1109/CSIP.2012.6309125.
Ikechukwu, L. (2021, Dec. 20). The technical writing process: How to do technical writing like a pro. Everything technical writing. https://www.everythingtechnicalwriting.com/the-technical-writing-process/.
Jackson, L. A. (2004). The rhetoric of design: Implications for corporate intranets. In J. M. Dubinsky (Ed.) Teaching technical communication. (pp. 265-276). Bedford/St. Martin’s.
Jensen, W., & Fischer, B. (2005). Teaching technical writing through student peer-evaluation. Journal of Technical Writing and Communication, 35(1), 95-100. https://doi.org/10.2190/MBYG-AK7L-5CT7-54DU.
Johnson-Sheehan, R. (2015). Technical communication today. 5th ed. Pearson.
Jones, D. (2013). Teaching students about style in technical communication. In T. Bridgeford (Ed.) Teaching professional and technical communication: A practicum in a book. (pp. 58-57). Utah State University Press.
Kleinschnitz, V. (2023). A brief history of UX. Medium. https://uxplanet.org/a-brief-history-of-ux-9813d7e916c6.
Kramer, R. & Bernhardt, S. A. (2004). Teaching text design. In J. M. Dubinsky (Ed.) Teaching technical communication. (pp. 240-264). Bedford/St. Martin’s.
Laplante, P. (2024). Use a pencil: On writing software documentation well and the role of autodocumentation. Computer, 57(5), 102–105. https://doi.org/10.1109/MC.2024.3374008.
Last, S., Pattison, K., McKinney, M., Hagstrom-Schmidt, N., & Carly-Miles, C. (2022). Revising vs. editing. In M. McKinney, K. Pattison, S. LeMire, K. Anders, & N. Hagstrom-Schmidt (Eds.) Howdy or hello? Technical and professional communication. Pressbooks. https://pressbooks.library.tamu.edu/howdyorhello/chapter/revising-vs-editing/.
National Eye Institute. (2023, Nov. 15). Color blindness. National Institute of Health. https://www.nei.nih.gov/learn-about-eye-health/eye-conditions-and-diseases/color-blindness.
Norman, D. A. (2013). The design of everyday things. Basic Books.
The Office of Diversity, Equity, and Inclusion at Western University. (n.d.). A guide for inclusive language. https://www.edi.uwo.ca/resources/reports/Inclusive-Language-Guide.pdf.
Redish, J. (2012). Letting go of the words: Writing web content that works. 2nd ed. Elsevier.
Rosenfeld, L., Morville, P., & Arango, J. (2015). Information architecture, 4th Ed. O’Reilly Media, Inc. https://ebookcentral.proquest.com/lib/ucf/reader.action?docID=4333758&ppg=23.
Scott, J. B. (2013). How can technical communicators work in an ethical and legal manner? In Johnson-Eilola & S. A. Selber (Eds.) Solving problems in technical communication. (pp. 213-236). The University of Chicago Press.
Sentell, E. (2016). Making memories: Writing and designing more memorable documents. Technical Communication, 63(2), 136–153. https://www.jstor.org/stable/44809639.
Soderston, C. (1984). Task analysis: Applying composition theory in an industrial forum. ERIC. https://files.eric.ed.gov/fulltext/ED262404.pdf.
Tebeaux, E. & Dragga, S. (2018). The essentials of technical communication. 4th ed. Oxford University Press.
Walker, M., & Williams, J. (2014). Critical evaluation as an aid to improved report writing: a case study. European Journal of Engineering Education, 39(3), 272–281. https://doi.org/10.1080/03043797.2013.858105.
Winn, W. (1991). Color in document design. IEEE Transactions on Professional Communication, 34(3), 180–185. https://doi.org/10.1109/47.84112.